Privacy Policy

Effective Date: April 10, 2026

Sections

1. Introduction

MediKing ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By accessing or using MediKing, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

  • Name
  • Phone number
  • Email address

b. Health-Related Information (Sensitive Data)

  • Doctor specialty preferences
  • Appointment details

Note: We treat health-related information as sensitive personal data and apply enhanced protection measures.

3. How We Use Your Information

We use your information for the following purposes:

Appointment Management

To book and confirm appointments with healthcare providers

Service Improvement

To enhance app performance, usability, and user experience

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share your information only in the following cases:

a. Healthcare Providers

We share necessary details with doctors to process your appointment.

b. Legal Obligations

We may disclose information if required by law or to protect our legal rights.

c. Service Providers (Third Parties)

We may use trusted third-party services (such as hosting providers, analytics tools, and backend services) to operate our app. These parties are contractually obligated to protect your data and use it only for specified purposes.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Fulfill legal obligations
  • Resolve disputes

After this period, your data will be securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal and health-related data.

Important Note

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your data:

a. Access and Update

You can review and update your personal information within the app.

b. Account Deletion

You can delete your account and personal data directly from the app by navigating to Account > Settings > Delete Account, or through our website. This action is permanent and cannot be undone. All user data, including name, phone number, email, appointment history, and profile information, will be deleted within 7 days of the request. Some data may be retained if required for legal or regulatory compliance.

c. Permissions

You can manage or revoke app permissions (such as notifications) through your device settings.

8. Children's Privacy

MediKing does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided personal data, we will take steps to delete such information promptly.

9. Permissions We Use

We only request necessary permissions to operate the app:

Internet Access

Required to connect with our servers and provide core functionality

We do not request unnecessary or sensitive device permissions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website, along with an updated effective date.

We encourage users to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Address: Gulshan-02, Dhaka, Bangladesh

Website: https://mediking.com.bd

Email: typetoprodhan@gmail.com